There are numerous “reputation management” companies out there that may try to take advantage of your situation.
You might encounter ads boasting “Guaranteed Review Removal” or “Pay Only If It’s Removed.” This is a highly lucrative industry that capitalizes on the fears of business owners willing to pay to have negative feedback eliminated.
In reality, no reputation management firm, regardless of how much you pay, can guarantee the removal of bad reviews from Google. Reviews are only taken down if they violate Google’s content policies. No company has the power to delete a review, nor can you pay Google for removal.
There are no hidden secrets or backdoor methods to getting reviews removed. The real challenge lies in finding a Google Support representative who understands the guidelines. At best, any paid service might just be effective at communicating with Google Support about its policies.
However, the reality is often much less favorable. So, how do these reputation companies operate?